Order updates, reminders and support replies over an official business messaging API, with approved templates and tracked delivery.
Overview
Your customers already live on their messaging apps, but the official business API comes with rules that often trip teams up: templates require approval, the 24-hour service window limits what can be sent, and opt-outs must be respected correctly. We manage business verification, secure approval for your templates and connect the API to your application, so order confirmations, delivery updates and payment reminders are sent automatically. Incoming replies are routed to your support inbox or a chatbot, and delivery status is recorded so you know exactly what reached each customer.
Deliverables
Outcomes
Messages customers genuinely read, with confirmed delivery
Support conversations gathered in one place instead of on a personal phone
Template approval handled with a well-prepared, carefully structured submission
Process
Set up
Platform business verification and the provider account are completed
Draft
Templates are written for your use cases and submitted for approval
Integrate
Application events are connected to message sending and status callbacks
Launch
A pilot with a small audience, followed by full rollout
You share these through the brief that opens in your client dashboard once payment is confirmed. The timeline starts when they arrive.
Answers
This is a digital service — nothing is shipped. Work is delivered to the timeline above, into systems you control, and our refund terms explain what happens if a date is missed.
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