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Product Design & UX Fixed scope

Usability Test with Five Users

Five moderated sessions on your live product, with recordings and a prioritised list of the problems real users encounter.

Timeline
12 working days
Price
₹14,999 incl. GST
Reference
NP-UXD-104
Ownership
Delivered into accounts you own

Overview

What this engagement is

Five well-chosen users reveal most of what is holding a product back. We recruit participants who match your audience, set them realistic tasks on your live product and observe without intervening. The results frequently surprise the team. Every finding is ranked by how many participants encountered it and how severely it blocked them, and each is supported by a video clip you can share with a doubtful colleague. Debates about whether a screen is confusing tend to end quickly once people watch users struggle with it.

Deliverables

What you receive

7 items
  • Recruitment and scheduling of 5 participants matching your user profile
  • Moderated, task-based sessions of 45 minutes each, with screen and audio recorded
  • Highlight clips for every significant finding
  • Findings ranked by severity and frequency
  • Specific recommended fixes, not merely descriptions of problems
  • Success and completion rate for each task
  • Debrief session with your product and design team

Outcomes

What changes once it ships

Clear evidence that settles internal debate quickly

Fixes prioritised by observed impact rather than opinion

A repeatable test plan your team can run again after changes

Process

How the 4 stages run

  1. Plan

    We agree the tasks, the participant profile and the definition of success

  2. Recruit

    Participants are sourced, screened and scheduled

  3. Test

    Five moderated sessions are conducted and recorded

  4. Report

    Findings ranked, clips edited and recommendations presented

A strong fit for

  • Products with healthy traffic but weak conversion or completion
  • Teams divided over whether a particular flow is confusing
  • Anyone about to invest significantly in a redesign

What we need from you

  • A working product or prototype, with access credentials for participants
  • Agreement on the tasks and the user profile for recruitment
  • Attendance at the debrief from whoever decides what gets fixed

You share these through the brief that opens in your client dashboard once payment is confirmed. The timeline starts when they arrive.

Answers

Questions about this engagement

Five reliably uncovers the major usability issues. Beyond that, returns diminish until the first round of problems is fixed.
Yes, in Hindi, Tamil, Telugu, Marathi and Bengali. Please mention the language at checkout.
Yes, as a comparative study. It adds two days and is quoted on request.

This is a digital service — nothing is shipped. Work is delivered to the timeline above, into systems you control, and our refund terms explain what happens if a date is missed.

Often paired with

Engagements that work well alongside.

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GST included

₹14,999

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