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Managed Support Fixed scope

Backup and Restore Drill

We prove your backups genuinely restore, time how long recovery takes and close the gaps we uncover along the way.

Timeline
7 working days
Price
₹12,999 incl. GST
Reference
NP-SUP-104
Ownership
Delivered into accounts you own

Overview

What this engagement is

Having backups and being able to restore from them are two very different things. The gap tends to appear on the worst possible day, when the nightly dump turns out to have been failing for months or a 400GB restore needs eleven hours nobody planned for. We test yours properly: restoring into an isolated environment, verifying that the data is complete and consistent, and timing every step. You come away with measured recovery figures in place of assumptions, and a written procedure that someone else could follow at 3am.

Deliverables

What you receive

7 items
  • Audit of backup coverage across databases, files and configuration
  • A full restore carried out in an isolated environment
  • Post-restore integrity checks, including row counts and checksums
  • Measured recovery time and recovery point figures for each system
  • Gap analysis identifying anything not currently backed up
  • Step-by-step restore runbook designed for use under pressure
  • Costed remediation plan for closing the gaps found

Outcomes

What changes once it ships

Recovery times based on a real test rather than an estimate

Unprotected systems discovered before you need them back

A restore procedure that works even when its author is unavailable

Process

How the 4 stages run

  1. Inventory

    Each system checked for what is backed up and how often

  2. Restore

    A genuine restore performed into an isolated environment

  3. Verify

    Data completeness and application behaviour confirmed

  4. Report

    Measured figures, gaps and a remediation plan delivered

A strong fit for

  • Organisations that have never tested a restore
  • Teams with recovery commitments written into customer contracts
  • Businesses recovering from an incident that exposed a backup gap

What we need from you

  • Access to backup storage and the systems in scope
  • A cloud account or environment we can restore into
  • Confirmation of what correctly restored data should look like

You share these through the brief that opens in your client dashboard once payment is confirmed. The timeline starts when they arrive.

Answers

Questions about this engagement

Then we have uncovered the most valuable finding of the engagement, and remediation becomes the immediate priority.
No. Restores go into an isolated environment and we only read from backup storage.
Quarterly for critical systems. Once the runbook exists, your team can run it without us.

This is a digital service — nothing is shipped. Work is delivered to the timeline above, into systems you control, and our refund terms explain what happens if a date is missed.

Often paired with

Engagements that work well alongside.

All Managed Support
Managed Support Popular

Managed Application Support — Monthly

A monthly retainer for monitoring, patching and bug fixes, delivered by a named engineer who already understands your system.

A named engineer and a documented backup, both onboarded to your system

₹29,999

Onboarding in 5 working days, then ongoing monthly · GST incl.

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Managed Support

Production Incident Runbook Pack

Clear runbooks and an on-call rota, so your next outage is handled by an agreed procedure rather than whoever happens to answer.

Runbooks for your 10 most likely failure scenarios

₹14,999

10 working days · GST incl.

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GST included

₹12,999

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