Managed Support Fixed scope

Uptime Monitoring and Alerting Setup

Monitoring that flags problems before your customers notice, tuned so every alert is worth acting on.

Timeline: 6 working days
Price: ₹9,999 incl. GST
Reference: NP-SUP-105
Ownership: Delivered into accounts you own

Overview

What this engagement is

Monitoring usually goes wrong in one of two directions: silence, or so much noise that the alert channel gets muted. We set up a system that avoids both. Uptime checks run from several locations, application errors and latency are measured against thresholds drawn from your real traffic, and alerts are routed by severity so that a warning lands in a channel while a genuine outage rings a phone. Dashboards focus on the handful of numbers that reflect health rather than dozens of charts, and every alert we configure is one worth being woken for.

Deliverables

What you receive

7 items

Uptime checks from multiple geographic locations on your key endpoints
Application performance monitoring tracking error rates and latency
Infrastructure metrics for CPU, memory, disk and database connections
Alert thresholds derived from your real traffic rather than defaults
Severity-based routing to team chat, email or phone
Customer-facing status page, hosted or self-managed
Dashboard covering the few numbers that signal system health

Outcomes

What changes once it ships

You hear about problems before your customers do

Alerts stay credible because they fire only when something is wrong

A status page that eases support pressure during an incident

Process

How the 4 stages run

Assess

We establish which failures would matter and what can be measured today
Instrument

Agents, checks and metric collection installed
Tune

Thresholds set from a week of observed baseline data
Verify

Alerts triggered deliberately to confirm they reach a person

A strong fit for

Teams that learn about outages from customer emails
Products where gradual slowdowns go unnoticed for days
Organisations whose alerts are so noisy that the channel is ignored

What we need from you

Access to servers, cloud accounts and the application
Decisions on who should be alerted at each severity level
A preferred tool, or let us recommend one to fit your budget

You share these through the brief that opens in your client dashboard once payment is confirmed. The timeline starts when they arrive.

Answers

Questions about this engagement

Typically an open-source metrics and dashboard stack, or a commercial managed monitoring service where that suits you better. We agree the running cost with you first.

An open-source stack can run for under ₹3,000 a month. Managed services cost more but need less upkeep. We present both options.

Not under this package. Managed Application Support adds our engineers to the response rota.

This is a digital service — nothing is shipped. Work is delivered to the timeline above, into systems you control, and our refund terms explain what happens if a date is missed.

Often paired with

Engagements that work well alongside.

All Managed Support

Managed Support Popular

Managed Application Support — Monthly

A monthly retainer for monitoring, patching and bug fixes, delivered by a named engineer who already understands your system.

A named engineer and a documented backup, both onboarded to your system

₹29,999

Onboarding in 5 working days, then ongoing monthly · GST incl.

Managed Support

Website and Server Care — Monthly

Monthly updates, verified backups, uptime monitoring and malware scanning for the CMS-based website or online store your business relies on.

Monthly core, theme and plugin updates tested on staging first

₹8,999

Onboarding in 3 working days, then ongoing monthly · GST incl.

Managed Support

Production Incident Runbook Pack

Clear runbooks and an on-call rota, so your next outage is handled by an agreed procedure rather than whoever happens to answer.

Runbooks for your 10 most likely failure scenarios

₹14,999

10 working days · GST incl.

GST included

₹9,999

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