Clear runbooks and an on-call rota, so your next outage is handled by an agreed procedure rather than whoever happens to answer.
Overview
In the middle of an outage nobody reads long documents, so runbooks have to be brief, precise and practised. We write them for the ten failures you are most likely to face, such as a database reaching capacity, a queue backing up, an expired certificate or an unreachable payment gateway. Each sets out the symptom, the check, the fix and the point at which to escalate. We also establish an on-call rota, an agreed severity scale and a blameless post-incident template, then run a practice incident so the whole process is proven before it is needed.
Deliverables
Outcomes
Response no longer depends on a single person being available
Outage communication prepared in advance rather than improvised
Post-incident reviews that produce fixes rather than blame
Process
Identify
Past incidents and architecture reviewed to find the likeliest failures
Write
Runbooks drafted with the engineers who would actually respond
Configure
Rota, alert routing and escalation set up in your tooling
Rehearse
A tabletop exercise to test the runbooks and close any gaps
You share these through the brief that opens in your client dashboard once payment is confirmed. The timeline starts when they arrive.
Answers
This is a digital service — nothing is shipped. Work is delivered to the timeline above, into systems you control, and our refund terms explain what happens if a date is missed.
Often paired with
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We prove your backups genuinely restore, time how long recovery takes and close the gaps we uncover along the way.
Audit of backup coverage across databases, files and configuration
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